New clients have a "get to know" visit scheduled in which you can meet us and we get to meet you and your precious pets. It gives us an opportunity to meet the animals before we start actual services. It's easier and less stressful for the animals to meet someone new in the presence of their owners as opposed to meeting them when nobody is around but the animal and a stranger.
New clients need to provide us with 2 copies of your key. Most of our clients have us keep their keys, which makes it very convenient to schedule service at any time. Occasionally people prefer to have their keys returned between trips. Due to fuel charges and the time involved, there will be a charge for each trip to drop off or pick up keys.
You must be set up as a client before services can begin. If you don't allow at least 2 weeks or longer to be set up as a client and schedule a meet and greet we may not be able to accommodate you. As pet sitters we work 365 days a year and our schedules can be very hectic. We do our best to try and accommodate everyone when we can. Because of this trying to squeeze clients in without enough advance notice wreaks havoc on our already busy lives.
For this reason we have short term booking fees as follows:
During Holiday season and Spring Break - $75 added booking fee with less than 7 days notice.
During busy summer travel months - $50 booking fee with less than 7 days notice.
The rest of the year - $35 booking fee with less than 3 days notice.
Any bookings made short notice require payment over the phone via credit card before we will schedule any services. Short notice bookings are also subject to a minimum booking charge. Please contact our office for more information.
For new clients, payment is due for services at the "get to know" visit. New clients booking with less than 7 days notice must pay over the phone with a credit card before we will book a meet.
For existing clients, 1/2 the total invoice is due at the time of booking. The remaining payment may be left to be collected at the first scheduled visit. We currently only accept cash or checks unless you are required to pay over the phone with a credit card at our discretion for short notice bookings.
There is an added premium of $5 per visit for ALL major holidays.
A 50% or $50 (whichever is greater) non-refundable deposit is required to hold a spot for all major holidays and Spring Break week.
Please have the courtesy to cancel all scheduled services at least 72 hours in advance. There is a 50% non refundable fee for bookings not cancelled within a full 72 hours. Visits cancelled with less than 48 hours notice will be billed full invoice. Overnight and holiday visits cancelled with less than 2 weeks notice will be billed full invoice, if cancelled with less than 3 weeks notice you will be billed 50% of invoice.
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